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Included in the $249/month package

Automated lead follow-up.
Keep inquiries moving.

A new website inquiry should have a clear next step. We plan automatic acknowledgments and follow-up messages for US small businesses, with a handoff so you can answer questions and discuss the work personally.

Talk about your business
An electrical worker attending to wiring

An everyday situation. Shown from start to finish.

See what happens
while you’re working.

Four short animated stories.
Real situations. Clear next steps.

A roofing crew replacing shingles on a tornado-damaged home in Oklahoma
A homeowner after the rain 01 / 06

YOUR WEBSITE

A damp patch sends Alex looking for help.

Your roof-repair page explains what an assessment covers and gives Alex a clear way to ask for one.

Ridgeline Roofing
ROOF REPAIRS

Noticed a leak?

Start with what you can see from inside or from the ground.

Request an assessment ↗

Illustrative animation · No sound needed · Messages and timing tailored during setup

What’s included
Read the walkthroughs

The missed call: An electrician’s afternoon

  1. A customer needs an electrician. Jamie reads the electrical repairs page and chooses Contact now.
  2. The phone rings. Your hands are full. Jamie calls while you are working. The call is missed.
  3. They hear back without waiting for you. Automatic reply: Thanks for calling Current Electric. Sorry we missed you. What can we help with? Jamie: The kitchen outlets stopped working this morning. Can someone take a look?
  4. A useful conversation is waiting. Your inbox contains Jamie’s reply and the kitchen outlet problem. It is ready for you to respond.
  5. You handle the advice and the arrangements. You: Thanks, Jamie. I’ll call you to discuss the issue and the next step. Jamie: Thanks. I’m available this afternoon. The owner confirms availability, assessment, and costs.
  6. Less phone tag. A clearer starting point. The customer is acknowledged, the problem is described, and you choose the next step. Rules and handoff are agreed during setup.

Why it helps: A customer to call back. A useful description of the job.

The roof inquiry: A homeowner after the rain

  1. A damp patch sends Alex looking for help. Alex finds the roof-repair page and selects Request an assessment after noticing a damp patch.
  2. A few details. No roofing vocabulary needed. Alex Example selects Roof repair and writes: A damp patch above the upstairs window after rain. The website receives the request.
  3. The request gets an acknowledgment. Automatic reply: Thanks, Alex. We’ve received your roof-repair request. When did you first notice the damp patch?
  4. Alex adds the part you would ask anyway. Alex replies: After Monday’s rain. We haven’t noticed a leak there before. This background is added to the inquiry.
  5. Now you can arrange the right next step. The team reviews Alex’s inquiry and confirms access, assessment charges, and timing directly. Automation does not confirm an appointment.
  6. A prepared conversation, before the visit. The customer has selected a service and supplied useful details. Your team handles the assessment and recommendation.

Why it helps: The request arrives with details your team can use.

After the job: A plumbing job, finished

  1. The repair is done. Start with that. Your team marks Sam’s sink repair complete. This is the agreed starting point for a review invitation.
  2. A thank-you, with a simple invitation. Review invitation: Thanks for choosing Clearflow, Sam. Would you share an honest review of your experience? A direct review link follows.
  3. One link to the review page. Sam can choose any rating. Feedback is optional, and invitations do not filter customers by satisfaction.
  4. If needed, one useful nudge. An optional reminder follows under the agreed timing and stopping rules, inviting Sam to share their experience.
  5. A reply or opt-out stops the sequence. A reply or opt-out stops automated reminders under the agreed rules. Your team handles personal replies.
  6. Good work. A consistent way to ask. The invitation uses a direct link and agreed timing. It supports asking without promising reviews or particular ratings.

Why it helps: An easy, consistent way to invite honest feedback.

Getting your website: From your idea to launch

  1. Start with the business you already know. Share your business name, services, area, and a website example you like. No technical brief is required.
  2. Know what you’re getting before we build. We agree the page plan, content responsibilities, scope, costs, and terms together before building.
  3. Open your website. Click through it. You open the draft website, check the pages and contact flow, and request refinements before launch.
  4. Make the messages sound like you. You approve the message wording, timing, stopping rules, and where customer replies reach you.
  5. Follow a sample inquiry all the way through. We check the mobile pages, navigation, forms, sample inquiries, replies, and the agreed owner handoff.
  6. Go live when the details are right. After you approve the website, messages, and publishing details, launch follows the agreed plan. Ongoing responsibilities are confirmed.

Why it helps: You can review the website and the replies before anything goes live.

Start by acknowledging the inquiry.

When someone contacts your business, a clear reply lets them know their message arrived. The wording can explain what happens next or ask a useful question, so the conversation has a starting point when you return to it.

Follow up with a purpose.

We plan messages around your service and your customer’s next decision. A follow-up could ask for missing project details or invite the customer to continue the conversation. Timing, stopping rules, and the handoff to you are agreed during setup.

Keep you in the conversation.

The system supports your response. You still answer specific questions, assess the job, quote the work, and confirm arrangements. We plan where that personal response is needed, so an automatic message does not pretend to make a decision for you.

Plan the reply before turning it on.

Choose the inquiry sources you want to support and the information each first reply should request. We discuss who receives replies, what happens outside working hours, and when a customer should hear from a person. A message should describe your real response process, including how to stop further follow-up, rather than suggesting a booking or quotation has already been agreed.

See a complete business website

Ridgeline Roofing

A photo-led roofing website with a prominent assessment request and clear repair and replacement options.

Open the website

The rest of your package.

Small business website designMissed call text back serviceAutomated review requestsOn-page SEO for small businesses

Your questions,
answered.

What is automated lead follow-up?

It is a planned sequence of messages after someone asks about your services. The first message acknowledges the inquiry; later messages can ask for missing details or invite the customer to continue. The sequence should stop or change when the customer replies or asks not to be contacted.

Does automatic follow-up quote jobs or confirm bookings?

The follow-up described in this package supports the conversation. You still assess the job, answer specific questions, agree on pricing, and confirm availability or bookings. We decide what information a message can request and when it should hand over to you.

How often will a lead receive a follow-up?

We agree on timing, message wording, contact permissions, stopping rules, and how replies reach you during setup. There is no single schedule that fits every business. The messaging platform, usage allowance, and any additional charges are also confirmed before agreement.

Explore website guidance for your industry or review the $249/month package and terms.

Your business deserves
a website that feels right.

Tell us about your business. We’ll take it from there.

Let’s talk about your website